Code Fix: An error occurs when running a Sync

KB003236

Issue Description

When you run a Sync using the SyncEngine, an error occurs in the eSyncEngine].]RunHistory] table.

Error Message

The following error occurs: “The changeToken refers to a time before the start of the current change log”.

Resolution

1. Ensure you have K2 Five (5.2) installed.
2. Download and install the K2 Five (5.2) May 2019 Cumulative Update from K2 Partner and Customer Portal.
3. Download the K2 Five (5.2) May 2019 Cumulative Update FP4 from K2 Partner and Customer Portal.
4. Install the K2 Five (5.2) May 2019 Cumulative Update FP4 to apply the fix.