Code Fix: A timeout occurs when executing the Host Server usage report

KB003190

Issue Description

When executing the Host Server usage report with high volume data, a timeout error occurs.

Error Message

The following error occurs: “Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding”.

Resolution

1. Ensure you have K2 Five (5.2) installed.
2. Download and install the K2 Five (5.2) May 2019 Cumulative Update from K2 Partner and Customer Portal.
3. Download the K2 Five (5.2) May 2019 Cumulative Update FP1 from K2 Partner and Customer Portal.
4. Install the K2 Five (5.2) May 2019 Cumulative Update FP1 to apply the fix.
5. It is recommended to refresh the browser cache.