I have a user who is trying to use the escalation in a flexi task
and it is not escalating after the elapsed time. So I started to look
at this and I don't recall setting working hours anywhere.
Where does this get setup?
thanks for your assistance in advance.
Solved! Go to Solution.
What I am trying to find out is Where are the business hours defined?
If my SharePoint farm is on the east coast and 8am-5pm is the standard,
west coast users will have a reduced window of time.
So if I want to say business hours are from 8am - 8pm, where is that setup?
Hold on I think I may be wrong... just seen this on the help button in the action:
During business hours only
The During business hours only option specifies that only business hours are used in the count down.
:black_medium_small_square:The task is assigned Wednesday at 4pm and is configured to wait 4 hours before sending a reminder (the work day is defined as Monday to Friday, 8am to 5pm).
:black_medium_small_square:A reminder will be sent at 11am on Thursday: after-business hours are not included in the countdown.
Appreciate the digging for an answer.
I believe I found the answer in the SharePoint Site Collection Settings/Regional Settings.
That is where the work day hours are specified.
yes that what I said above. but I am not sure if it looks at those settings. I may play around with them and see if that impacts anything else.
you can also "manage holidays" which will exclude those days too.