Issue Description

When you want to relicense your K2 under K2 Management, there is a 36-character restriction validation on the license key field.

Resolution

The fix is available in:

• K2 blackpearl (4.7) April 2022 Cumulative Update Fix Pack 01.
• K2 Five (5.2) June 2022 Cumulative Update.
• K2 Five 5.3 November 2020 Cumulative Update Fix Pack 13.
• K2 Five 5.4 Fix Pack 35.

1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.
4. It is recommended to clear browser cache and refresh the page.