Issue Description
When you have a user account that contains a large number of User Groups, a timeout error occurs during the database retrieval.
Error Message:
The following error occurs: “System.Web.HttpUnhandledExecption”
Resolution
The fix is available in:
- K2 Five (5.4) March 2022 Cumulative Update Fix Pack 07.
- K2 Five (5.5) March 2022 Cumulative Update Fix Pack 07.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
Considerations
For more information on Performance Considerations click here.