Issue Description
When you have upgraded to K2 Five (5.5) November 2021 Cumulative Update, and you attempt to execute the PDF converter SmartObject an error occurs.
Error Message:
The following error occurs: “Could not load file or assembly 'System.Memory, Version = 4.0.1.0'.....”
Resolution
The fix is available in:
- K2 Five (5.5) November 2021 Cumulative Update Fix Pack 01.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to clear browser cache and refresh the page.