Issue Description
When you attempt to install the new Identity Sync Service on an environment with K2 Five (5.5) March Cumulative Update 2022, the installer displays an error message.
Error Message:
The following error occurs: “Enable New Identity Service does not support updating your version of K2”.
Resolution
The fix is available in:
- K2 Five (5.4) March 2022 Cumulative Update Fix Pack 05.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
