Code Fix: Unable to connect to the K2 API

  • 1 November 2022
  • 0 replies
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Issue Description

When you attempt to use the K2 API, an error occurs.

Error Message:

The following error occurs: “Could not load file or assembly 'Newtonsoft.Json' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)”

Resolution

The fix is available in:

 

  1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.

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