Issue Description
When Out of Office is enabled, the delegated user is unable to action the assigned task.
Error Message:
The following error occurs: “Error - 24411 user is not allowed to open the worklist item with SN=[number]”
Resolution
The fix is available in:
- K2 Five (5.5) March 2022 Cumulative Update Fix Pack 12.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to clear browser cache and refresh the page.