Issue Description
When you have a K2 Workflow which sends task notification emails, some users do not receive the task notification email.
Resolution
The fix is available in:
- K2 Five (5.0) December 2019 Cumulative Update Fix Pack 5.
- K2 Five (5.5) Fix Pack 01.
- K2 Five (4.7) January 2023 Cumulative Fix Pack 02.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.