Issue Description
When you navigate to K2 Management, you will notice some K2 Workflow instances are stuck in running state when they should be in active state.
Error Message:
The following error occurs in Host Server Log: “"2021-10-27 11:53:29","Error","General","1","GeneralErrorMessage","K2Worker.RunProcessFromAsync","1 24129 A database error occurred : Source array was not long enough. Check srcIndex and length, and the array's lower bounds."”
Resolution
The fix is available in:
- K2 Five (5.4) November 2021 Cumulative Update Fix Pack 06.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to clear browser cache and refresh the page.