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Code Fix: K2 PDF Converter Service Error occurs

Issue Description

When attempting to convert a PDF via K2 Workflow, an error occurs.

Error Message:

The following error occurs: “unable to connect to the K2 PDF Converter Service.”

Resolution

The Fix is available in:

 

  1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.
  4. It is recommended to clear browser cache and refresh the page.
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Version history
Last update:
‎05-13-2022 07:12 AM
Updated by:
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