Code Fix: Errors logged in the HostServer log for disabled users

  • 1 September 2022
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Issue Description

When a refresh occurs on the Identity Service and users are disabled, errors are still logged in the HostServer log

Error Message:

The following error occurs: "IdentityService","64007","IdentityServiceError","IdentityService.ProviderCacheIdentity:RoleProvider.GetUser","64007 Provider did not return a result for **UserFQN**

Resolution

The fix is available in:

 

  1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.

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