Issue Description

When you have a CRM service instance and you refresh the instance, an error occurs.

Error Message:

The following error occurs: “VALIDATIONObject Reference not set to an instance of an object”

Resolution

The fix is available in:

• K2 Five (5.5) November 2021 Cumulative Update Fix Pack 02.

1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.
4. It is recommended to clear browser cache and refresh the page.