Issue Description

When you deactivate a SharePoint site via Manage App Activations in the K2 App, the Sync Engine provider remains active.

Resolution

The fix is available in:

• K2 Five (5.3) November 2020 Cumulative Update Fix Pack 27.
• K2 Five (5.4) Fix Pack 51.
• K2 Five (5.5) Fix Pack 09.

1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
2. Download the latest Fix Pack using the links in the table above for the version you require.
3. Install the Fix Pack to apply the fix.
4. It is recommended to clear browser cache and refresh the page.