Issue Description
When using the SMTP Configuration, there is no connection string for the destination email address {service mail address} & when using an email step in a workflow with an empty "To" destination, the workflow does not continue.
Error Message
The following error occurs: “There is no connection string for the destination email address {service mail address}”.
Resolution
The fix is available in
- K2 Five (5.2) October 2020 Cumulative Update Fix Pack 15.
- K2 Five (5.3) November 2020 Cumulative Update Fix Pack 11.
- K2 Five (5.4) Fix Pack 33.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.