“I am trying to login to Nintex RPA but it isn’t letting me in! What do I do?” This is a question I’ve gotten a lot since the release of Nintex RPA Central - and honestly, it is a pretty loaded question. There are a lot of pieces to look into when someone asks this question. Let’s take a look into each of these pieces and walk through how you can troubleshoot this problem on your own. I am going into this assuming that all the installation instructions have been followed, found here.
A new user opens Nintex RPA and is met with a login screen. Upon entering their credentials, an error message is displayed stating “This user is unauthorized to use Nintex RPA.” They try and try and try but can never login, so the user will reach out for assistance.
Identifying the Problem
The first red flag in this scenario is that Nintex RPA is prompting the user to login. By default, if everything is setup correctly, Nintex RPA will auto-login the user based on the Windows account in use. The next problem is of course the fact that the user won’t be able to login at all.
You can also attempt to access your Nintex RPA Central URL (if you know it) in your browser. If you cannot access it, then this is an indicator that there is an issue with your setup.
Questions to Answer
Before getting into the troubleshooting, there are a couple of questions that need to be answered that will come into play later.
As I mentioned before, there are a lot of pieces to look at to get this issue resolved. After each step, double check the login again. Here is the order I would suggest checking things:
If you're still having trouble after going through all of this, I would recommend reaching out to our Support team at firstname.lastname@example.org. They'll be able to get in and take a look at the whole picture to figure out exactly what's going on, and involve the product/development team as needed.
I know this one wasn't a "fun" blog but hopefully y'all still found it helpful! If there are any questions or comments please leave them below and if you found this helpful please leave a kudos :)
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