Question

Answer

• Foxtrot Suite v11 or higher must be installed
• The Foxtrot Unlocker must be installed:
  • The Foxtrot Unlocker is a separate installation that must be installed after Foxtrot. The installation must match the configuration of your machine
  • Download the 64-bit Foxtrot Unlocker, or the 32-bit Foxtrot Unlocker
  • The version of Foxtrot Unlocker must match your version of the Foxtrot Suite
• The user attempting to use the Unlock Action must have local administrator rights on the workstation
• User Account Control (UAC) should be disabled. If enabled, the user will need to launch Foxtrot with the "Run as administrator" command
• The feature must be enabled in Foxtrot Administrator

• The Ctrl+Alt+Delete lock screen must be disabled in the user's profile
  • From the Control Panel, select User Accounts
  • Select the option to Manage User Accounts
  • Select your User Name and click the Advanced tab
  • Uncheck the checkbox to require users to press Ctrl+Alt+Delete

Additional Information

Troubleshooting:

• The Unlock Action is not allowed in the Foxtrot Administrator (see image above) - the user will receive an error that the Action is not allowed by the Foxtrot Administrator
• UAC is enabled, and a user is not logged on as an administrator - the user will receive a warning that administrator level user is required
• UAC is on, and a user is logged on as an administrator, and Foxtrot is not launched with the "Run as Administrator" option - the user will receive a warning that Foxtrot must be restarted and run as an administrator
• UAC is off and user is not logged on as an administrator - the user will receive a warning that the administrator level user access is required
• The Ctrl+Alt+Delete screen option is enabled

• UAC is off and the user is logged in as an administrator
• UAC is on, the user is logged in as an administrator, and Foxtrot is launched with the "Run as administrator" command

• Foxtrot
• Foxtrot Classic - versions 11 and up