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Question

Image File as Static Resource Loads via Desktop Browser View But Not Actual Mobile Device - Why?

  • July 9, 2024
  • 6 replies
  • 16 views

Forum|alt.badge.img+5

Image File as Static Resource Loads via Desktop Browser View But Not Actual Mobile Device - Why?

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6 replies

Forum|alt.badge.img+5
  • Author
  • July 9, 2024



Forum|alt.badge.img+17
  • Nintex Employee
  • July 9, 2024

You sure the static resource is set to public? 


Forum|alt.badge.img+5
  • Author
  • July 9, 2024

They are set to be public as well as all the JS and CSS used for the page. What else should we be looking for?


Forum|alt.badge.img+13

Can you describe what you mean by loading via desktop browser? What URL are you on when it works, and what URL are you on when it does not work? 


Forum|alt.badge.img+5
  • Author
  • July 9, 2024

Hey Zach, I’m on the same URL. I am wondering if the issue has to do with how mobile devices handle image files …


Forum|alt.badge.img+5
  • Author
  • July 9, 2024

This issue has been resolved! Because the image files were saved as zipped Static Resource files, mobile devices may have been having harder time unzipping those files? Anyways, we saved them as unzipped files and images are now being rendered on mobile devices! Yay!