HTTP 403: Forbidden browsing to ConsolePlus

Hi ​@paulsm4,

This could be an UI issue. If you see the navigation on the left, you may click any of the links and navigate to a page and the error will be gone.

If navigation is not visible, it could be due to a racing condition between some of the RPA services. To fix this, open System Manager. You will see a list of all the RPA services. They should all be running. Look for License Manager Svc and restart the service.

Then see if you can access Console. If not, try a few times until you are able access. You can also try restarting all services, then restart License Manager Svc.

This is an issue we are addressing in the next release.

Thank you for the reply:

• There was no “navigation on the left”
    <= I tried both Chrome and Firefox, from multiple different hosts
• I went into Nintex System Manager.  All services were “Green” (running)
• Finally, I stopped/started license manager (in Nintex System Manager)
    <= I’m still getting the nginx page saying “403 Forbidden”

ALSO:

• We’ve rebooted multiple times (all services automatically restarting each time)
• “Popup windows” are enabled

Hi ​@paulsm4, if after restarting all services, then restart license manager service does not solve the issue, please log a support ticket so Nintex’s support engineers may take a closer look at the issue and offer solution. Thank you.

​@paulsm4 another workaround you could try is setting the value of StartDelaySec to 10 in [Nintex RPA installation folder] \services \Kryon.Server.ServicesWatchdog \appsettings.Production.json

Thank you for the suggestion - I’d be happy to try.

There are about 30 instances of “StartDelaySec” in appsettings.Production.json.

The first one is under “MonitoredApplicationSettings”.

Q: Do you want me to change MonitoredApplicationSettings > StartDelaySec to “10”, and reboot the server?  Or “something else”?

​@paulsm4 change the StartDelaySec of  License Manager Svc to 10. Try reboot the server if it doesn’t work immediately after the change.

Thank you:

• I updated appsettings.Productions.json > "License Manager Svc" > > "StartDelaySec": 10 and rebooted:
    <= No-go: I’m still getting "nginx: 403 Forbidden"
• There are NO errors or warnings in the SEQ log:
    http://my-server-fqdn/seq/#/events 
• I also opened Nintex Support Case #00750338 (yesterday evening).