Topic
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Issue:
- Trigger not activating.
- Task summary page appearing blank.
- Seq logs indicate a data conversion error, suggesting that input cannot be converted to an integer or that an expected integer parameter is receiving a different data type.
Instructions
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Root Cause:
- Different date and time settings on the server.
- The customer, being Thai, was using the Thai calendar year, which is 543 years ahead of the Gregorian calendar. This discrepancy caused issues in backend calculations.
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Resolution Steps:
- Identified the date and time setting difference as the root cause.
- Corrected the date and time settings on the server to match the Gregorian calendar.
- Verified that the trigger activated properly and the task summary page displayed correctly after the adjustment.