Robot application stuck at loading after login

Topic

When users enter their credentials on the Nintex Robot Login screen, the application gets stuck or hangs when loading.
 

Instructions 

The reason could be related to the permissions or privileges to the account the user used to log in. This could be checked by the following :

1. Open the Admin tool.
2. Find the account used for the Robot application.
3. Check the permissions granted.
4. Verify the same in the Aerobase/Keycloak > Users > Find the user.
5. Click on Edit > Role Mapping.
6. From Aerobase, unassign and assign the Unattended role again.
7. Save the changes.
8. Restart the Robot application.

If the previous steps do not solve the issue:

1. Open and edit the appSettings.conf file.
   Default location: C:\Program FIles\Nintex Robot\config 
2. At the bottom of the appSetings.conf file, add the following value: <add key="MinimizeSplashScreenOnLoggingIn" value="true"/>
3. Save the file.
4. Restart the robot application.

Additional Information

Before executing the steps, please verify that the Attended Robot is working properly and as expected by the following:

1. Change the Robotic mode from the appSettings.conf file located under the robot folder.
   Default location: C:\Program FIles\Nintex Robot\config
2. At the bottom of the file, you should see <!-- Enable/Disable Robotic mode -->
3. Change both RunAutomationEnabled and EnableLogonExpert to False.
4. Save the appSettings.conf file.
5. Restart the Robot application.

Now, the Nintex Robot runs as Attended Automation. If the Attended Robot works as expected, please refer to the above information and verify the user Permissions.