Topic
When installing the Robot software, you might be receiving the following error message:
"Could not open key: HKEY_LOCAL_MACHINE/SOFTWARE/Kryon/Kryon Updater. Verify that you have sufficient access to that key, or contact your support personnel."
This has been reported and will be addressed in newer versions.
Instructions
Regarding the issue, we are aware of this issue and it is being fixed in our newest version.
The workaround for this is to do the following:
- Open the Registry Editor.
- Navigate to HKEY_LOCAL_MACHINE/SOFTWARE/Kryon/Kryon Updater, right click on "Kryon Updater" folder and click on "Permissions".
- Allow permissions on both "Full Control" and "Read" for the group where the user is placed (Users or Administrators group).
- Refresh the Registry Editor.
- Start the installer again and check if it's going to finish.