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Get Email Message by Key Returns General Error when sender name is not in English/Latin

  • June 20, 2024
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Topic

 

Product version              21.4 and higher
Components               Studio


When using an Email Trigger which is triggered by an email sender whose name is not in English/Latin, if the values in the variable include symbols, as shown below, in another language - Get Email AC/Get a message by key is failing (Tested with Bulgarian and Hebrew in versions 21.10 and 22.9).




If "fromName" and "displayName" include symbols which are not in English/Latin the Get Email generated Variables will either return an ERROR or will not return anything.
 

 

Instructions 

Use Replace AC to remove/replace the non-Latin symbols from the Message key variable.
 


 
 
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