Product: Kryon RPA
Product Version: 19.3+
Components: Kryon Robot;Kryon Studio
Problem: logs are not sent to Seq from Studio or Robot in 19.3+
Prerequisites: None.
Symptom: Logs are not being received from clients (logs not visible in Seq)
Cause: The log file may be locked due to an earlier crash or other system event that caused the log to not be released correctly.
Resolution:
- Login to the client machine.
- Stop the relevant LogBeat Service from Windows Services (Studio or Robot)
- Browse to C:ProgramDataKryonDBLogs
- Delete Player or Studio files according to the Client that stopped writing to the log
- Start the service again to re-enable logging.
Workaround: n/a