Issue
When trying to add a user, the Promaster may see an error message that reads "Username Already Exists"
Error Code
"Username Already Exists"
Resolution
- Ensure user is not an active user in your Nintex Promapp site.
- You can search for them using the Magnifying glass in the upper right hand corner of your screen.
- You can filter using the alphabet at the top of your page
- If you don't see your user, when on the Users tab select the cog wheel in the top right corner of your page
- Select "Display Inactive Users"
- You will be able to re-enable the inactive user. If he/she has forgotten their password then you can reset it too