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Process Manager - Closing Incidents

  • March 5, 2026
  • 2 replies
  • 22 views
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Hi there,

We were running through an Incident that was reported through Improvements and the Incident owner was able to close it even though we have a different user as the portfolio manager. I thought the portfolio manager had to close the incident. 

How does the incident closer settings work? Should this have happened?

Thanks,

Bella

    2 replies

    E
    Nintex Employee
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    • EvgeniosENintex Employee
    • Nintex Employee
    • March 5, 2026

    Hi Bella - there are two additional cases other than the Portfolio Owner, that could close an incident:

    • The Custom Closer (if it was defined for that incident) could close the incident. You can find out more on how to specify that here. Note this is specific to a Location within that Portfolio and only available as an option if the Incident Portfolio is using the Location field.
    • A Promaster could also go and close the incident
    B
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    • bhawton
    • Author
    • Rookie
    • March 9, 2026

    Thank you,

     

    I am still confused as the assigned Incident Owner (investigator) who is not a promaster or the portfolio owner was able to close the incident. 

    Our incident portfolio also does not use the location field so it was not due to that. 

    Do you know how this could occur?

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