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Process Manager - Closing Incidents

  • March 5, 2026
  • 1 reply
  • 4 views
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Hi there,

We were running through an Incident that was reported through Improvements and the Incident owner was able to close it even though we have a different user as the portfolio manager. I thought the portfolio manager had to close the incident. 

How does the incident closer settings work? Should this have happened?

Thanks,

Bella

    1 reply

    E
    Nintex Employee
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    • EvgeniosENintex Employee
    • Nintex Employee
    • March 5, 2026

    Hi Bella - there are two additional cases other than the Portfolio Owner, that could close an incident:

    • The Custom Closer (if it was defined for that incident) could close the incident. You can find out more on how to specify that here. Note this is specific to a Location within that Portfolio and only available as an option if the Incident Portfolio is using the Location field.
    • A Promaster could also go and close the incident
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