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Error: Unauthorized Access

  • June 13, 2022
  • 3 replies
  • 76 views

Sara_Ison
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We are currently experiencing about half of our users/BA's are unable to access Promapp and receive an error message stating: Unauthorized Access.  Is anyone else currently having this issue or have you found a resolution?  We did not have this issue last week. 

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Best answer by JRoberts

Hi Sara,

 

I don't see any current outage issues posted on the Nintex status page for Promapp at the moment. I would suggest opening a support ticket to see if they can help you out.

 

Jason

3 replies

JRoberts
Nintex Employee
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  • Nintex Employee
  • Answer
  • June 13, 2022

Hi Sara,

 

I don't see any current outage issues posted on the Nintex status page for Promapp at the moment. I would suggest opening a support ticket to see if they can help you out.

 

Jason


I am also having this issue. I have put a service request in. 


Penny
Nintex Employee
  • Nintex Employee
  • June 14, 2022

Hi all, 

 

We did have an incident that was identified after these posts yesterday and this has now been resolved.  Please let us know if you are still experiencing any issues! 

 

Thanks.