Hi there,
Just curious on any suggestions on best practice when receiving duplicate incident reports in the improvements module.
For example, we currently have an incident that is under investigation/action and not yet resolved, so we are likely to continue receiving reports of the issue with examples that would assist with our currently in progress incident.
Our thoughts to combine these would be to take a screenshot of the new report and upload it to the investigation section of the ongoing incident. Then deleting the new report as we will have all the information on this now included in the ongoing one.
Would be great to hear others thoughts.
Thanks!