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Question

Reply Email starts or continue a workflow

  • June 25, 2026
  • 1 reply
  • 6 views

Callan.Applebee
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I have an enquiry regarding the email issued from Nintex from a given tenant / organisation.

Is it possible to (from a given form and workflow) reply to an email sent from Nintex in response to content received in order to start a new workflow process?

I.e. 

A user fills in a form asking to have something sent to them (reports etc).

Assigned task sends this request to a nominated user (or group). They can read the saved information and reply back with a text field. This text field is captured and as an action post the assigned task, send email with the ‘REPLY’ embedded.

The Workflow ends.

THEN 

the original user receives the response and then decides, no i wanted something else OR files a complaint or something.

Can that user ‘reply’ to the email received (permitted a Reply TO) was added to that email which could then interact with Nintex Automation Cloud?

1 reply

Simon Muntz
Nintex Partner
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  • Nintex Partner
  • June 28, 2026

Hi ​@Callan.Applebee,

Nintex has a Microsoft Exchange Online start event, which can be used to start a Nintex Workflow based on a received email.
https://help.nintex.com/en-US/nwc/Content/Designer/StartEventConfigDB.htm

Does that help?