We just discovered a huge problem with task delegation in NAC. When task approvals are manually delegated there’s no audit trail of this change. Somewhere in workflow tracking or in the instance history or task history we would expect to see the original task assignee and who delegated the task and when. All we can see is the task outcome and task history of the delegate.
This is a huge problem for us!
Best answer by Sasan
Yes, can see how that would be valuable for a Business owner role. Please add this enhancement request in https://ideas.nintex.com/ so that others can also provide input and vote.
cc:
+12It’s possible to get delegate data via an API call, see “taskAssignment” section: https://developer.nintex.com/docs/nc-api-docs/8f76fe2958983-get-a-task
example:"taskAssignments": [ { "id": "31a5a6a3-1c91-51df-bd3c-a4abaddb53c7", "status": "complete", "assignee": "steve.smith@nintex.com", "createdDate": "2021-12-20T01:27:12.015Z", "completedBy": "john.doe@nintex.com", "completedDate": "2021-12-21T02:24:22.507Z", "outcome": "Approve", "completedById": "auth0|5c60d6d4e525ec37a84120f1", "updatedDate": "2021-12-21T02:24:22.507Z", "escalatedTo": "", "delegateId": "1639963769766", "delegates": [ "john.doe@nintex.com", "jane.doe@nintex.com" ], "delegatedDate": "2021-12-20T01:29:29.766Z", "delegateComment": "I'm out of office this week", "delegatedBy": "steve.smith@nintex.com", "urls": { "formUrl": "https://developers.workflowcloud.com/task-forms/7d712b81-59d2-5d18-a3f2-c37eebab2eff_32a2a6a3-1c22-51df-bd5c-a4abaddb52c5" } } ],Good to know that I can get that information via an API call, but I fail to see how this would be of any value to us in a real world use case. We have close to 100 workflows all with one or more approval tasks. We have business owners (who are not technical people at all) that manage and oversee the workflows that the dev team build for them. All they have access to is the workflow tracking feature of NAC. There’s no where in there that they can see the delegate information. And at the end of the day, what are these business owners supposed to do with this API call? That’s not anything they are going to have any clue what to do with.
+12Yes, can see how that would be valuable for a Business owner role. Please add this enhancement request in https://ideas.nintex.com/ so that others can also provide input and vote.
cc:
I see someone already did that.
Given this idea was started back in Sept 24 with only 3 votes, I’m not hopeful we will get a solution to this anytime solution.
But thanks anyway!
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