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Question

HTML Email Background Colour Issies

  • December 1, 2023
  • 3 replies
  • 57 views
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Hi all, 

Hoping someone can help me. 

I am trying to design an email using some HTML code. I am using a WYSIWYG HTML editor to create an email (since I dont have the 100% HTML knowledge). 

In the WYSIWYG editor, my email looks like the below (information blurred for privacy). So I copy the code into Nintex, and it looks the same. 

However, when the email gets sent, some of the background colours disappear. I am so confused. (again information blurred for privacy)

 

Does anyone have any tips on how to fix this?

 

Thanks!

3 replies

SimonMuntz
Nintex Employee
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  • SimonMuntzNintex Employee
  • Nintex Employee
  • December 1, 2023

Hi @ItsGavin,

Do you see the same issue if you send the HTML email using your email client? This will tell us if the issue is with Nintex or your code.

New look Nintex University is HERE: https://learn.nintex.com
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  • ItsGavin
  • Author
  • Rookie
  • December 3, 2023

Hi @SimonMuntz 

I ran the HTML code through Litmus PutsMail (HTML email tester - unsure if there is another on that is better) and it worked as it should.. I am still getting an issue when the email comes from Nintex.

SimonMuntz
Nintex Employee
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  • SimonMuntzNintex Employee
  • Nintex Employee
  • December 3, 2023

Hi @ItsGavin,

From what I can see on your screenshots, it may be possible that your special characters are interfering with the HTML.
With the actual HTML code, this issue is more straightforward to diagnose.

New look Nintex University is HERE: https://learn.nintex.com
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