Skip to main content
Nintex Community Menu Bar
Solved

Alert to form initiator on failure

  • September 1, 2024
  • 3 replies
  • 68 views

Forum|alt.badge.img+1

Is there a feature that enables alert on instance failure to form initiator?

Best answer by SimonMuntz

Hi @AlanConnect,

Thank you for your question.
Currently, there is no option to send alerts to the workflow initiator.
This is because a workflow initiator is generally a tenant participant and has no access to fix the error.

3 replies

SimonMuntz
Nintex Employee
Forum|alt.badge.img+23
  • Nintex Employee
  • Answer
  • September 1, 2024

Hi @AlanConnect,

Thank you for your question.
Currently, there is no option to send alerts to the workflow initiator.
This is because a workflow initiator is generally a tenant participant and has no access to fix the error.


Forum|alt.badge.img+1
  • Author
  • Rookie
  • September 5, 2024

Agree from troubleshooting prospect, user with Workflow Owner permission would normally pick up ideally. In the big organisation, the form initiator usually the one who really care about if something went wrong about his own request, so it would be great having a feature enabling workflow alert on failure to the form initiator, this can address proactively. Hopefully there will be a feature or better way to handle this.


SimonMuntz
Nintex Employee
Forum|alt.badge.img+23
  • Nintex Employee
  • September 5, 2024

Hi @AlanConnect,

You may have a valid use case for this feature.
If you would like to see this feature included in the product, you can vote on it here : 

https://ideas.nintex.com/ideas/CNV-I-304