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Document Processing Terminated

  • Oct 5, 2026 3:45 PM UTC
  • 1 reply
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A client failed to answer 2 of the KBA questions correctly . Status today states that the 

 

Document processing has been terminated due to authentication failure for Lorin K (personal email removed - admin) Knowledge-based authentication failed

 

Does this mean we need to send the Efile forms through another channel?

1 reply

Sasan
Nintex Employee
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  • Nintex Employee
  • Oct 12, 2026 2:26 PM UTC

​@DiDi Could you please provide more details; steps to reproduce, screenshots and more permissions info for authentication of user.  

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