Known Issue: Error when connecting to a K2 Cloud Instance with incorrect AAD credentials using the Package and Deployment Tool
KB002294
PRODUCT
Issue
When you use the Package and Deployment tool in a K2 Cloud environment you may see the following error:
Authentication With Server Failed: Requested Authentication Provider not hosted.
Error Message
The Package and Deployment tool connects to the K2 server using a connection string. When your connection credentials are not configured correctly, or you use invalid credentials (such as the credentials of a different Azure Active Directory tenant) you see the Authentication With Server Failed: Requested Authentication Provider or Primary Credential not Authenticated.
Resolution
This is a known error. If you see this behavior and have confirmed that you're using what you think are the correct credentials, contact the Operations team who can investigate your environment. Log a K2 Support ticket and provide your company’s public IP address/range as well as your unique K2 Cloud ID (KUID), and request that your ticket gets routed to the Operations team.