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Task Participants cannot Find a Task Assigned in Worklist

  • July 10, 2023
  • 3 replies
  • 67 views

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  1. According to K2 Management - Process Details of my workflow, the instance is now assigned to a user.
  2. In Worklist, I cannot find the related task (Folio: ITS-2307-5481)

     

Best answer by bentsui

Found the cause. It is because the filter in Worklist has setting that filters out some records. After I set the correct setting, the Worklist can load the record.
 

 

3 replies

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  • Author
  • Scholar
  • July 10, 2023
  • The task role member contains: ‘K2:YANG\k2itdh01’
  • When I use that account to login, I cannot find the task in ‘Worklist’.

     


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  • Scholar
  • July 10, 2023

Can you compare what the “Destination” looks like in K2 Management for the tasks that do appear on the worklist? We can try to narrow down what is different between the tasks that seem to work and those that do not.


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  • Author
  • Scholar
  • Answer
  • July 12, 2023

Found the cause. It is because the filter in Worklist has setting that filters out some records. After I set the correct setting, the Worklist can load the record.