We are unable to start our K2 Blackpearl Service following the expiration of our K2 Prod Client Secret in Azure. As we are unable to start the service we are unable to open the K2 Management to update the new client secret.
The log HostServer250303_155.log is showing the below.
Is the expired secret related to the service not starting, if so how can we update without access to the mangement page? If not, would love some tips to get it up and running again.
2482999695","2025-03-03 18:13:22","Error","General","0","ErrorMessage","SourceCode.Security.OAuth.Service.OAuthService.HandleWebException","0 HTTP RESPONSE: Unauthorized","anonymous","0.0.0.0","APP-K201:C:\Program Files (x86)\K2 blackpearl\Host Server\Bin","2482999695","1f4993dfb185480daf141371dc8f600b",""
"2482999696","2025-03-03 18:13:22","Error","General","0","ErrorMessage","SourceCode.Security.OAuth.Service.OAuthService.HandleWebException","0 HEADERS:
Pragma: no-cache
Strict-Transport-Security: max-age=31536000; includeSubDomains
X-Content-Type-Options: nosniff
x-ms-request-id: c9c392bb-9cdd-4770-b3b8-2177956e2200
x-ms-ests-server: 2.1.20139.6 - AUSELR1 ProdSlices
x-ms-srs: 1.P
Content-Security-Policy-Report-Only: object-src 'none'; base-uri 'self'; script-src 'self' 'nonce--UgeSxhIJTf8-JsjDl-uGg' 'unsafe-inline' 'unsafe-eval' https://*.msauth.net https://*.msftauth.net https://*.msftauthimages.net https://*.msauthimages.net https://*.msidentity.com https://*.microsoftonline-p.com https://*.microsoftazuread-sso.com https://*.azureedge.net https://*.outlook.com https://*.office.com https://*.office365.com https://*.microsoft.com https://*.bing.com 'report-sample'; report-uri https://csp.microsoft.com/report/ESTS-UX-All
X-XSS-Protection: 0
Cache-Control: no-store, no-cache
Content-Type: application/json; charset=utf-8
Expires: -1
P3P: CP='DSP CUR OTPi IND OTRi ONL FIN'
Set-Cookie: fpc=AtLAatGXijlHjm8o40DoO9Q6rEcGAQAAAKJbV98OAAAA; expires=Wed, 02-Apr-2025 08:13:22 GMT; path=/; secure; HttpOnly; SameSite=None,x-ms-gateway-slice=estsfd; path=/; secure; samesite=none; httponly,stsservicecookie=estsfd; path=/; secure; samesite=none; httponly
Date: Mon, 03 Mar 2025 08:13:22 GMT
Content-Length: 695","anonymous","0.0.0.0","APP-K201:C:\Program Files (x86)\K2 blackpearl\Host Server\Bin","2482999696","b312dd98913b4d8a9bf4e700847f8b42",""
"2482999697","2025-03-03 18:13:22","Error","General","0","ErrorMessage","SourceCode.Security.OAuth.Service.OAuthService.HandleWebException","0 Error code: Unauthorized","anonymous","0.0.0.0","APP-K201:C:\Program Files (x86)\K2 blackpearl\Host Server\Bin","2482999697","14f1e664fb354da2be8ee076f1d4b48a",""
"2482999698","2025-03-03 18:13:22","Error","System","2001","ServerStartError","SourceCode.Hosting.Server.Runtime.HostServerEngine.StartHostServer","2001 Error Starting Host Server: SourceCode.Hosting.Exceptions.AuthenticationException: OAuth Error: Code=invalid_client : Description=AADSTS7000222: The provided client secret keys for app '78c9f5e9-b581-4f1f-af55-7175fda51808' are expired. Visit the Azure portal to create new keys for your app: https://aka.ms/NewClientSecret, or consider using certificate credentials for added security: https://aka.ms/certCreds. Trace ID: c9c392bb-9cdd-4770-b3b8-2177956e2200 Correlation ID: f524882a-0de2-4950-b248-5a786c7943fe Timestamp: 2025-03-03 08:13:22Z : ResourceID=f472539b-30bf-464c-9035-a7281a9166fd : PrimaryCredentialID=86b3d963-a597-4f31-a0ec-ba715b7e3b97 : ResourceAudience=https://outlook.office365.com
Many thanks