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On-Premise Document generation subscription usage not updating after subscription renewal

  • March 26, 2021
  • 0 replies
  • 57 views

KB_Admin
Nintex Employee
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Issue

The Nintex Licensing team have renewed the subscription for Document Generation but the usage does not update in the Document Generation action for Nintex Workflow on-premise.

 

Resolution

Check the Nintex Workflow license is also valid because if it has expired the subscription usage will not update.
 

 

Additional Information

After a valid license has been imported please wait 15 minutes for the Application Pool to recycle and pick up the new license or perform an IISReset.