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I have an integer field in a Nintex Form that is automatically adding 2 additional zeros at the end when the form is saved. It adds up to a total field. The total however is correct and doesn’t include the additional zeros. I looked at the field in the list and form and nothing stands out. I even tried deleting and readding that field on the form, but it doesn’t work.

An example is attached, I entered 6,379,813 in CAPTIAL $ IN START YEAR field but when I save it the field shows 637,981,300. The total however shows 6,379,813. This is happening to all the data in that column. I have noticed this issue very recently. Any assistance would be greatly appreciated. 

Hi ​@Poojitab,

Welcome to the community.
I think this issue is best referred to Nintex Support as it will require investigation and replication, which will involve you providing a list template and form export. Based on your description of the issue, I cannot think of anything off the top of my head that would cause it.


Hello Simon,

I appreciate your quick response. Would I need to send an email to CSM@nintex.com to get in touch with Nintex support? If not, could you please let me know how to contact Nintex support?

Thanks,

Poojita


Hi ​@Poojitab 
You can contact Nintex Customer Support by logging into Nintex Customer Central: https://customer.nintex.com/ 

Read more about our support resources here: https://www.nintex.com/customer-success/


Thank you for your response.

When I try to login to the link you provided me, it keeps giving me the error that is attached. I have verified that the credentials are correct. Could you please help me with it ?

Thanks,

Poojita

 


Hi ​@Poojitab,

 

If you are having issues with the Customer Portal you can email support directly. Support@nintex.com


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