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Question

Salesforce Email template - Error unless using Internal Email

  • February 18, 2026
  • 1 reply
  • 7 views

Getting this error while using Salesforce Email, unless i dont check the “Internal Email” checkbox in the Delivery Option - ‘Send Email’ record?

Error: 
error sending salesforce email for ([CustomObject]:[recordId]) (required_field_missing): missing targetobjectid with template (externalerror) include this error id if you contact nintex support:a4ca6db7-3790-4d1a-a747-a48ee98b737a. if you have made any recent modifications, try refreshing the component and run again

Only if I use Internal Email option, the email is working, but the Salesforce merge fields are not working. Is this a Nintex limitation? Are there any other options other than creating a word document as Email template?

Note: I’m running the Nintex package via flow and not using button click

1 reply

Brent_Doc
Nintex Employee
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  • Nintex Employee
  • February 18, 2026

Hi ​@John Isaac Raj  - 

Salesforce Email Templates require a Contact ID to be specified.
 



If you are unable to provide the Contact Id, you can use a DocGen email Template and use <<Tags» to gather the data needed. https://help.nintex.com/en-US/docgensf/DocGenPackage/Templates/EmailTemplates.htm

If you run into any other issues or errors, feel free to reach out to us at Support@nintex.com