I'm in Salesforce DocGen Admin - Users - User Permissions On the right I see "5 of 5 users provisioned" but I can only see 3 users in the Admin box and 0 users in the Users box. Where are the other 2 users? I need to adjust permissions due to staff turnover. Any guidance would be appreciated. When I try to add a user or admin I get License Seats Exceeded.
Best answer by SamSysum
HI @SlowFoodDave ,
In Lightning if you navigate to Setup > Apps > Packaging > Install Packages, click the "Manage Licenses" option next to "Nintex DocGen" and you will see who has been assigned a license.
The lists in DocGen Admin will show users with a License and assigned either a "DocGen Admin" or "DocGen User" permission set, sometimes the list may not show a user who is licensed but missing the perm set.
-Sam
HI @SlowFoodDave ,
In Lightning if you navigate to Setup > Apps > Packaging > Install Packages, click the "Manage Licenses" option next to "Nintex DocGen" and you will see who has been assigned a license.
The lists in DocGen Admin will show users with a License and assigned either a "DocGen Admin" or "DocGen User" permission set, sometimes the list may not show a user who is licensed but missing the perm set.
-Sam
SamSysum,
Perfect! It looks like inactive Salesforce users we not appearing.
Thanks for the quick reply.
Cheers,
SlowFoodDave
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