Question

Nintex DocGen for Salesforce - Obtaining Logs for Mass DDP

2 years ago
Oct 31, 2024 4:36 PM UTC
4 replies
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Nelly
Nintex Partner

Hello Community,

I am looking for some assistance. I have an org that has the Nintex package installed; their version is 18.2. The Mass DDP function appears to be not working. When I try to run Mass DDP, I receive the confirmation. However, it is not generating the documents and I am not seeing any information in the DocGen Queue.

I used the AI assistant in the Nintext website. It recommended to check the logs. However, I am not finding the logs in the DocGen Package page either. Can you give us some instructions on to access these logs or give us some insights on why the Mass DDP function is not working?

Any assistance would be highly appreciated. Thanks!

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DocGenVinnie
Nintex Employee
2 years ago
Oct 31, 2024 4:49 PM UTC

What is your delivery option? Is it the queue delivery option.

Is Mass DDP part of your contract?

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Document Nerd

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Nelly
Author
Nintex Partner
2 years ago
Oct 31, 2024 4:53 PM UTC

Hi DocGenVinnie,

The delivery option is the document queue.

Is the contract available somewhere in Salesforce?

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Brent_Doc
Nintex Employee
2 years ago
Nov 4, 2024 5:19 PM UTC

@Nelly -

The only logs to download are available in the DocGen interface for Automated runs are in the Automated Instances Tab of the Nintex Admin.

If you can not see any information that appears to be helpful, feel free to reach out to us at Support@nintex.com and our team will be able to get some information from you and hopefully get you sorted quickly by reviewing additional logs for your environment :)

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