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Question

Need access in sandbox

  • March 3, 2026
  • 1 reply
  • 2 views

I am getting this error for Drawloop(DocGen) in my sandbox,

Your organization's trial period has expired. Please have your administrator contact support for assistance. (LicenseInvalid)
Include this Error Id if you contact support: 
4ea32213-ea84-4d60-9dc2-a3c11b1b4d

Can you help me to update the license in the sandbox. The Sandbox ID is 00D9Z00000Hi1t3 and the company name is Aldar Properties.

1 reply

MillaZ
Nintex Employee
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  • Nintex Employee
  • March 3, 2026

Hi ​@vverma 

I think the Support team would be better suited to help you with this, please email them at support@nintex.com