Get Ready! Upcoming Salesforce Security Changes for Nintex DocGen for Salesforce

What is the version number on the required package upgrade?

We upgraded to new version , we are unable to login? anyone have this issue?

​@pchennoju If the issue persists, please raise a support ticket. 

I know it is crazy but I can not find this package on Salesforce AppExchange.

What is going on ??

​@NomadicSign I installed it in my Sandbox from AppEx last week and it is not there today for our production install. 

DocGen for Salesforce is now available on the Salesforce AppExchange. Please give it another try, and let us know if you run into any issues or need any assistance.  

Still issues with 21.14.0. Support yesterday said they are working on it? Asked to create a case, but never received an email.

 Also Log a Case button doesn’t work

​@ThanhKCF We installed the .14 this morning and authorized with no issues. Assume you checked the User ID for the error. Also, our log a case is working fine as well.

It says above “Full step-by-step upgrade and reauthorization instructions will be added to this article when the update is released.”

The update is available, but I don’t see full step by step instructions. I opened a support ticket, and the advice I received from that was contradictory; fortunately, I found a way to make the update and it appears to be working.

Also, note that it says above “Customers running versions earlier than 18.10 may need to complete a multi-step upgrade path before upgrading to the latest version.” This is also inaccurate - we were running version 20.0 and still had to do the multi-step upgrade.

Another inaccuracy: the latest version (reported on the email sent to clients yesterday) is not 21.10 (or 21.12 as noted above), but 21.15.

These multiple inaccuracies create great confusion, and decrease confidence in the product.

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​@Pbarnes, thank you for your feedback.

The help documentation is linked at the top of the article, and for easier access, we have now also included it in the Action Required section.

Regarding the upgrade path, the article has been updated to reflect the complete upgrade requirements, including a link to the help documentation covering the multi-step upgrade process. Versions older than 20.10.5 must first upgrade to 20.10.5, and versions older than 18.10 must first upgrade to 18.10 before proceeding. 

Regarding version numbers, 21.12 is the minimum version required to meet the new security requirements. However, we recommend upgrading to the latest available release, which is currently 21.15.

Our Support team will be happy to assist with any specific questions or upgrade-related queries.

So I see the deadline has now been extended to September 30, 2026.  Is that correct?  You guys have some misleading information being passed to us via email.  I just had one of your architects tell me we had to upgrade to 21.15 to be compliant.  As per info that was sent out by a Business Developement Leader we upgraded to 21.12 and ran all our testing in our sandboxes.  We were also told in that same email that Aug 24th was a deadline.  

As you can tell - the info is all over the place.  

​@mhobizal 

Thank you for highlighting this.

Salesforce has recently extended the compliance deadline to September 30, 2026. Some of the earlier communications you received were based on the timelines and guidance available at the time.

An email with the updated guidance and next steps will be sent shortly. In the meantime, please continue with your current upgrade planning.