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Docgen packages triigered by outbound messages not working

  • Aug 12, 2026 3:23 PM UTC
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We have some docgen packages that are triggered by an outbound messages. 
Since, last couple weeks none of these packages triggered - did not create documents.
Is there any update that went through in last 15 -20 days?

Best answer by Simon Muntz

Hi ​@arunkallu,

Welcome to the community.
Based on the release notes, there was an update around a week ago.
https://help.nintex.com/en-US/platform/ReleaseNotes/DocGen/NintexDrawloop.htm

If you are having issues, I suggest you contact Nintex Support via the customer portal or by emailing support@nintex.com.

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Simon Muntz
Nintex Partner
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  • Nintex Partner
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  • Aug 12, 2026 10:34 PM UTC

Hi ​@arunkallu,

Welcome to the community.
Based on the release notes, there was an update around a week ago.
https://help.nintex.com/en-US/platform/ReleaseNotes/DocGen/NintexDrawloop.htm

If you are having issues, I suggest you contact Nintex Support via the customer portal or by emailing support@nintex.com.

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