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Drawloop - The username or password for the requested third party service could not be found

  • March 26, 2021
  • 0 replies
  • 155 views

KB_Admin
Nintex Employee
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Issue

The username or password for the requested third party service could not be found. Please have your administrator contact support. (ExternalAuthMissing).

Note: This error was experienced with E-SignLive

 

Resolution

1. Reauthorize the app so the credentials of the integrated user match the E-Sign live credentials. 
2. Proceed to run the document again