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Code Fix: Workflow fails when source list item contains empty field values

  • November 12, 2025
  • 0 replies
  • 9 views

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Issue Description

When you have SharePoint lists where some fields contain empty default values, and you try to use a workflow to update one element based on another that may also have empty values, you may encounter issues.

Error Message:

The following error occurs:

“Cannot complete this action.

Please try again.

InnerException Message:”

Resolution

The fix is available in:

  1. Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
  2. Download the latest Fix Pack using the links in the table above for the version you require.
  3. Install the Fix Pack to apply the fix.
  4. It is recommended to clear browser cache and refresh the page.