Issue Description
When you run the Sync Service, it remains stuck in a running state and does not complete successfully.
Error Message:
The following message appears in the AdditionalInfo column:
“0 IdentityCountNotSynced and 0 LinkCountNotSynced”
Resolution
The fix is available in:
- Nintex Automation K2 (5.9) Fix Pack 11.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to clear browser cache and refresh the page.