Issue Description
When you use Smart Actions with Outlook on an Apple MacBook, an error occurs even when a valid Workflow action is specified.
Error Message:
The following error occurs:
“the K2 server was unable to action the workflow task”
Resolution
The fix is available in:
- K2 Five (5.6) Fix Pack 43.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to clear browser cache and refresh the page.