Issue Description
When you use the NWSendMessageAdapter Send Notification action with a person selected directly in the recipient field, the recipient is exported as a SharePoint claims login and passed as plain text. K2 cannot resolve the recipient, so the notification is not sent.
Resolution
The fix is available in:
- Nintex Automation K2 (5.9) Fix Pack 17.
- Ensure you have the correct K2 version and/or Cumulative update installed. See KB001893 to see what Fix Pack level you have installed.
- Download the latest Fix Pack using the links in the table above for the version you require.
- Install the Fix Pack to apply the fix.
- It is recommended to clear browser cache and refresh the page.